Warranty

Residential Warranty Company, LLC is one of the nation’s oldest and largest providers of written insured new home warranties, providing homeowners with a strong foundation of security for their home.

RWC has been in the new home warranty business for over 40 years and has issued warranties on more than 4 million homes. More importantly, RWC has managed the dispute resolution process between homeowners and builders on thousands of homes over the years.

Home warranties issued by RWC are insured by Western Pacific Mutual Insurance Company, A Risk Retention

Group (WPMIC), a company that is rated “A- (Excellent)” by A.M. Best continuously since 2001.

RWC does NOT have an open door policy when it comes to membership. Not every builder is able to attain Membership with RWC. Builders are examined for financial stability, customer satisfaction and technical competence and as a RWC Member, we agree to comply with specific construction standards in order to have our homes warranted by them. This is our assurance to you that we are committed to standing behind our homes and providing you with peace of mind long after the sale.

The RWC Customized State Warranty booklet identifies what is warranted and what is excluded.

• In the first year*, the Warranty applies generally to workmanship, materials and portions of the major systems (wiring, ductwork and pipes). *Depending on the state, this term may vary.
• For all [your state’s term] years, the Warranty includes protection on warranted structural elements in your home, as defined in your Warranty book. The Warranty identifies which parts of a home are warranted, and the criteria for establishing a structural defect.
• Your Warranty book spells out who is responsible for warranted repairs, defines basic terms, and describes the process you will use if you think you have a warranted problem in your home.
• Note that the Warranty is “limited” which means you are responsible for maintaining your home, from changing light bulbs to maintaining proper drainage patterns. Areas which are not part of the primary residence, such as driveways, are excluded from your Warranty as are some products that come with a manufacturer’s warranty.

RESALE VALUE

Your home is warranted for [your state’s term] years as shown on the front cover of your Warranty book. If you sell your home during that term, the balance of the warranty transfers automatically to the next buyer, which is an excellent feature when putting your home on the market.

PROTECTION

When we chose RWC as our warranty provider, we made the decision to provide you with a written and insured commitment that your home will be free from specified defects. Your RWC warranty is independently written and administered and remains in place for [your state’s term] years, regardless of what the future holds.

EXPERT SECOND OPINION

Even with a written warranty, misunderstandings may arise. If you disagree with us on whether or not something should be considered a defect, the limited warranty can be a valuable “measuring stick” for evaluating the issues. You benefit from third-party assistance with home warranty issues. The warranty standards included are based on accepted industry practices. The process to get RWC involved to mediate the issue and determine coverage is spelled out in your warranty book.